T4-Pro Electric Scooter 8.5Inch 350W 10Ah Adult E-scooter

• From EU Warehouse:
  Delivery within 3-10 working days to  European Union countries, drop shipping is available.
  FREE SHIPPING & DUTY:
  Europe stock – Duty-free fast shipping and after-sale service.
  

• Other Areas:
  For the model T4-Pro, can not be sent to other countries, and only can be sent to European Union countries for now.

• Note:
  Due to different regional freight and other costs, some products have different prices in different countries. Please select an area that matches the shipping location when purchasing.

The above is the approximate delivery time according to our past experiences. We always strive to provide the very best reliable shipping service and hope our products arrive at their destinations on time. However, the delivery may be slightly delayed due to customs clearance, public holidays, bad weather, airline strikes, etc. Nevertheless, our shipping service will always keep you updated on the shipping status of your order.

Thank you for your understanding!

Halo Knight RIDING GUARANTEED

All Halo Knight Scooters, are covered with a limited warranty against manufacturing defects for a period of 6 months, starting the day the order is made by the customer.

The limited warranty is only applicable to specific components which includes the following:

6 months:

• Lithium battery
• Motors
• Controllers
• LCD display
• Throttle
• Brakes
• Chargers
• Switches

3 months:

• Front lights
• Rear lights
• Brake lights
• LED lights
• Horn

If scooters are damaged during transportation or have a problem once arrive, free accessories will be sent from China and the freight will be in seller’s side. Please check whether the scooter is in good condition within one week after receiving the goods. After receiving the goods for more than one week, it is assumed that the goods are in good condition when received.If the spare parts broken within warranty times,free accessories will be sent from China and the freight will be in customers’ side. Every accessory has only one after-sales service, if it is broken second time, needs to be purchased and replaced by customers themselves, and lifetime technical service is available. There will be strict quality inspections to make sure every scooter are perfect before sending out.

The following situations are not covered by the warranty:

(1) The damage caused by water ingress and soaking in water is not guaranteed. (The battery compartment and the controller will rust in the water)

(2) Damage caused by violence or vandalism is not guaranteed.

(3) Damage caused by force majeure factors such as traffic accidents, natural disasters, and wars is not guaranteed.

(4) Without the permission of our company, if you open the cover without permission and reconnect the wiring, the modified order will not be guaranteed. (The wires inside the cover are fixed with pearl cotton at the factory. If the customer takes it out and puts it back, it will cause loosening. It is easy to cause loose wire or short circuit, so any scooter that opens the cover without permission is not covered by warranty)

(5) Orders that cannot provide the frame serial number and cannot provide the video showing the problem are not guaranteed.

(6) Spare parts that have passed the warranty (guarantee) period are not guaranteed.

Within the warranty period, apply for after-sales steps, please cooperate with providing information, otherwise the warranty will not be granted:

1. Provide the order number, the frame serial number picture (so that we can confirm the production batch, record the after-sales order number and serial number matching), and the scooter vehicle picture (check whether the customer has modified it by himself).

2. Provide pictures or videos that clearly reflect the problem to us for verification.

3. After we check, we will further teach customers to troubleshoot problems through video, pictures or text.

4. After troubleshooting, we will reissue accessories according to after-sales standards. (We are only responsible for re-issuing accessories. If customers do not know how to replace them, they can inquire in advance, directly replace without inquiring or if further damage is caused by operating errors according to our method, the customeris at their own risk)

5. When the problem cannot be found and solved online investigation, the customer will verify the maintenance cost locally and notify us. After the two parties negotiate and confirm the maintenance cost, the customer will carry out the repair locally, and the customer will bear the freight and other related costs. The customer needs to provide the video of the detection problem, the maintenance invoice, and the payment transfer record. After confirming that there is no problem, we will bear the maintenance cost; if the customer cannot provide the maintenance certificate, maintenance invoice and transfer record, no compensation will be made. Customers who repair without our permission will not be guaranteed.

6. When the problem cannot be solved through online investigation, and the customer cannot find a repair point in the local area, it can be sent to our Spanish after-sales point. After inspection, it is within the scope of the warranty. We will bear the maintenance cost and the customer will bear the freight. After receiving the scooter, it is found that it has been modified, the internal wires have been reconnected, the interior of the controller has been re-welded, or the interior of the scooter has been flooded. The maintenance cost and freight are borne by the customer. If the customer does not want to repair at our repair point, the customer pays the freight , we send the scooter back to the customer.

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