Refund Policy

GOGOTOPS.COM is committed to providing the best customer service in the Electric Scooter and Bike industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.

GOGOTOPS.COM 7-Day Satisfaction Guarantee Return Policy

Unused, uninstalled,and resalable merchandise in new condition and in the original packaging may be returned for a refund within 7 days of the delivery date unless otherwise noted on the product page or below.

• You must notify us of your intent to return within 7 days of the delivery date.
• There is a 15% restocking fee.
• Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
• We will refund the product price minus any applicable fees and charges.
• Original shipping charges are non-refundable.
• You are responsible for any return shipping charges.
• Refunds will be applied to the same payment method used when the original purchase was made.

The Following Cannot Be Returned

• The original packaging is damaged or shows signs of being opened.
• Products that have had their original packaging opened.
• Products that have been out of their original packaging.

It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return requests must be submitted in writing and sent to service@gogotops.com