VAT, tax and shipping cost have been repaid in our side, there is no extra fee in your side.
Products ordered through our website can be shipped to United States, EU countries, Norway, Switzerland, United Kingdom, Canada, Russia, Ukraine, Kazakhstan, Australia, South Korea, Japan, Dubai, Thailand.
Please note that we DO NOT ship to island regions of the countries mentioned above.
It will take 3-10 working days to arrive United States, EU countries, Norway, Switzerland, United Kingdom from US/EU warehouse.
It will take about 1 month to arrive Russia, South Korea, Japan, Dubai, Thailand from China.
It will take about 3 months to arrive United States, EU countries, Norway, Switzerland, United Kingdom, Canada, Ukraine, Kazakhstan, Australia from China.
The above transportation time is for reference only, please refer to real-time situations for the exact delivery time.
Our processing times of the orders from EU/US warehouse is1-3 business days, and 3-7 working days for the order form China. After your order is processed, you will receive a confirmation email with shipping information.
If it has been over 7 business days and you still have not received a tracking number, please reach out to our customer service team at firstname.lastname@example.org with your order number so we can help!
We send out an automated shipping confirmation email as soon as your package is pulled and packaged to be shipped. The tracking number will be active after 5pm PST on the day you receive your shipping confirmation email. Please note that USP scan sometimes take up to 24 hours to update their tracking info.
Contact us immediately at email@example.com with "cancel" indicated in the subject line so we can cancel your order before it gets processed and shipped.
Orders that have already been shipped cannot be cancelled. Once your order has been shipped, wait for it to arrive and return it following the instructions on our return policy. Please note that we do not cover shipping fees to send and return the item back to our EU US warehouse or China.
We’re so sorry to hear your order arrived damaged! We can’t always control how our items are handled during the shipping process. Please email us at firstname.lastname@example.org or give us a call at +8618825068727 as soon as possible so we can help out!
We will gladly accept all returns in retail condition and in its original packaging. Please review our return policy for more information on returning an item to us. Please note that return labels are not provided for incorrect sizing and we do not cover the cost of return shipping. Or we are willing to refund the difference fee and give you appropriate additional compensation to keep the goods you received.
If your order hasn't shipped out yet, we're happy to change your shipping address to the correct one. If your order has already shipped, we do not fulfill address changed requests.
You will have to contact the carrier to reroute the shipment.
Delivery refusals, packages that cannot be delivered, or orders placed with an incorrect address are processed as returns. Shipping will not be refunded and there will be a restocking fee of 15% applied.
We can customize scooters for individual customers to add a personal name or brand. The MOQ is 10 pieces to customize the bikes with your brands.
Customized products cannot be exchanged or returned.
We love our riders and we want you to get back your scooter or bike as much as you do. We’ll provide a discount code good for 15% off a new scooter or bike with a valid police report indicating your stolen bike. Email us at email@example.com with a police report and we’ll send your discount code over ASAP. Consider this a nice silver lining to this bummer of an event.